Last updated March 25, 2022
We will arrange for the ordered products to be shipped to you via a carrier as shown on the Website or quoted via direct sales. The risk of loss and title for ordered products pass to you once we deliver them to the carrier.
TurnOnGreen estimates that shipments to locations in the continental United States will occur within an estimated period of seven (7) business days after the date of receipt of payment for parcel orders or fourteen (14) business days for freight or LTL orders, except in cases of force majeure. Shipments to Hawaii, Alaska, Puerto Rico, and other U.S. territories may take longer. Deliveries will be made on working days, from Monday to Saturday. This delivery period is only an estimate and is not a firm deadline. TurnOnGreen is not liable for a reasonable delay beyond the estimated delivery date subject to applicable law.
When you receive the ordered products, if you see that the packaging has been opened, please contact TurnOnGreen immediately by sending email to sales@turnongreen.com for further instructions.
If TurnOnGreen fails to deliver the ordered product within thirty 30 days after payment is complete, you may terminate the purchase and obtain a refund by sending an email to support@turnongreen.com.
If, for any other reason, you are not satisfied with the ordered product you receive from TurnOnGreen, you may return the product within thirty (30) days after receiving it for a refund after TurnOnGreen receives your returned item, as long as:
- You pay for the return shipping.
- You have not used the product and it is in the same condition in which you received it.
- You return the product in its original packaging.
- Your return is accompanied by proof of purchase.
- You contact support@turnongreen.com to obtain an RMA number and instructions for the return.
Any refund will be made using the same payment method used for ordering the product.